Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need to include the receipt or proof of purchase.

To start a return, you can contact us at contactus@myporters.net. Please note that returns will need to be sent to the following address: 200 NW Ave K, Andrews, Texas 79714

Items returned to us without first requesting a return will not be accepted. You are responsible for returning the item to us using your chosen shipping method. Please ensure returned products are in the appropriate packaging for a safe return. 

You can always contact us for any return questions at contactus@myporters.net.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@myporters.net with your order number.